Requirements
I prioritise the safety and well-being of my clients and patients, therefore as per the guidelines set by GMC and GPHC, I kindly request that all individuals seeking treatment with me, are over 18 years old and not currently pregnant or breastfeeding.
Cancellation Policy
Mutual respect between provider and patient is of utmost importance. To ensure the highest level of service, I have implemented a cancellation policy that applies to all appointments, including reviews.
How to Cancel or Reschedule ?
To cancel or reschedule an appointment, please:
- Use the appropriate option in the confirmation email you received at the time of booking.
- contact email : contact@odnovaaesthetics.com
- or text 07719 2112 45
Important Notes
The Cancellation fee is non-transferable and non-refundable.
The Booking fee is transferable but non-refundable.
Fees
- To secure your appointment, simply provide your card details for a small booking charge.
- This charge will be deducted from your treatment price.
- I understand that plans can change. If you need to cancel or reschedule, just give me a heads-up at least 48 hours in advance. This helps me keep things running smoothly and ensures everyone gets the best possible service.
- If you do need to cancel within 48 hours, your booking charge will be used to cover cancellation fees.
Polite request
Please make every effort to arrive on time for your appointment. Late arrivals may result in a shorter treatment duration. Arriving on time for your appointment is not only courteous, but it also ensures that you receive the full benefits of your treatment.
If you arrive more than 15 minutes late, I will need to reschedule your appointment, and the cancellation fee will apply.
After treatment
After each treatment, you'll receive an email with detailed directions on how to care for your skin and prevent any unwanted side effects. These instructions will guide you towards achieving the best results and improving your overall experience.